DLS Quality Assurance Program
DLS’ Quality Management Plan (QMP) documents how we will maintain and improve the quality of our services. DLS has mature management processes to support our customer and the contracting office. We aim to keep contracting and administrative procedures simple, so we direct our focus on the customer. Our management approach demonstrates how we use a customer-focused methodology to integrate professional services within and across the Navy and Marine Corps to institute best practices and realize cost savings. Our approach encapsulates three areas:
Integration – DLS’ Program Management Office (PMO) provides organizational structure, standards, software tools, and management processes. The PMO is an integrated environment of our people, processes, procedures, and tools. We use it to manage shared resources, provide best practices and standards, monitor compliance, and provide consistent results for our customers. It provides for corporate oversight while standardizing project management practices for the uniqueness of individual task orders (TO).
Task Order Management – Our TO process ensures consistent results from TO initiation to closeout, and customer satisfaction across the Navy and Marine Corps. Our TO Management approach is based on the Project Management Institute’s Project Management Body of Knowledge (PMBOK) and consists of the processes and procedures necessary to initiate, plan, execute, monitor, control, and closeout task orders. Our Program and Project Managers apply these processes to govern contract compliance (e.g., contract management, cost accounting, human resources) throughout the program life cycle. Our contract and TO management approach guarantees customers direct access to the support they need, and it supports the DLS team with the best possible resources and capabilities. Our management team collects information from our customers and employees, recommends changes through a review process, and communicates updates. We use a variety of techniques including resource reviews, metrics, customer interviews, and the review and analysis of other quality data to satisfy quality objectives.
Best Practices – Each employee is responsible for applying our standards and working with customers to collect, report, and improve our services, and we value innovation and reward our employees for participating and providing innovative solutions that improve our customers’ performance while lowering cost. DLS evaluates existing policies and procedures for managing and directing tasking, and we work closely with the customer to introduce additional communication, project tracking, quality control, and risk management methods as appropriate. High quality services, recruiting and retention practices, innovative strategies, and cost savings are employed to support performance-based contracts.